![]() ![]() IT Admins can initiate Remote help from the MEM portal. Using the new Remote Help feature in MEM Intune With the Remote help feature enabled, RBAC permissions in place, and the Remote help tool deployed to the devices, the only thing left is to check how IT can use the new feature and the end-user experience for the same. As usual, you can monitor the deployment state from the MEM portal. Deploy the new Remote help app as a Win32 app from Intune to managed devicesĬreate the app and deploy it to the devices. Deploy the new Remote help app as a Win32 app from Intune to managed devicesįollow the detection rules as specified in Microsoft’s documentation. The install and uninstall commands are already specified in Microsoft’s documentation. Deploy the new Remote help app as a Win32 app from Intune to managed devices Once you have the Win32 app package ready, all you need is to create the application in the MEM portal. EXE and as such can be easily deployed as a Win32 app from Intune. Deploy the new Remote help app to managed devicesĭownload the new Remote help application from the Microsoft website. For unmanaged devices (if allowed by policy), the tool can be downloaded by the user from the link as provided below. With the Remote help feature is enabled and RBAC permissions in place, the only thing left is to deploy the Remote help application ((preview) to the managed Windows devices. Finally, finish on creating the Role assignment.Here you get to decide upto what level the IT members to whom the role is assigned is allowed to initiate a Remote Help session.įor the purpose of this blog, let's keep it to All devices meaning the group of IT members to whom the custom role is assigned is allowed to initiate Remote Help sessions on All devices of the tenant.Add the Group which holds the IT members to which you want to assign the role.Give the assignment a Name and provide a Description (Optional).Open the newly created role and go to the Assignments section.With the custom role created, it’s ready for assignment. Finally, finish creating the new custom role.Add Scope tags as per requirement and click on Next.Scroll down to the Remote help app section and select the permissions you want to set for the new role.Give the role a Name and provide a Description (optional).Setup Role-based Access control for Remote Help in MEM Intune Click on Create and then select Intune role.In the MEM portal, navigate to Tenant administration > Roles.Let us quickly walk through creating one custom RBAC role for the purpose of this blog. ![]() This should suffice the security requirements for any environment. View screen with Full control and Elevation rights Microsoft empowers organizational IT with granular RBAC permissions out of the box for the new Remote Help feature, with 3 levels of permission.Īs such, you will have options to create custom RBAC roles to be assigned to the different support tiers with varying levels of permission in the sense as below Level 1 IT Support Note that this is a tenant-wide config.Ĭlick on Save and you have enabled the new Remote Help feature for your tenant. ![]()
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